Challenging Customers Skills

There may be times when you will experience an upset or difficult customer. Having the right challenging customer skills and techniques will enable you to not only turn the situation around but by applying the right challenging customer training you should be keep them as a customer as well.

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Challenging Customers Skills

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Some of the modules and areas you can study in the Challenging Customer Skills area include:

  • Abusive customers
  • Assertiveness skills
  • Being resilient
  • Calming upset customers
  • Communication skills
  • Defusing angry customers
  • Difficult customer techniques
  • Difficult customer types
  • English as a second language
  • Handling conflict
  • How to say no nicely
  • Managing customer needs
  • Negotiation skills
  • Non-stop talking customers
  • Showing empathy
  • Silent customers
  • Taking ownership
  • Thinking on your feet

And many more topics available.

Watch a Sample Challenging Customers Skills 1 Minute Video

Watch a Sample Challenging Customers Skills 10 Minute Video