Customer Service Skills

Customer service skills are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques.

 

Our customer service training can set your team on the right track by giving the impression you want. Our online customer service training will enable you to equip your team with the tools they need to ensure incredible customer satisfaction. Set your business apart by providing excellence in customer service.

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Customer Service Skills

customer service pathway thumb

Some of the modules and areas you can study in the Customer Service Skills area include:

  • Adding value
  • Active listening
  • Attitude
  • Being assertive
  • Being polite
  • Call control
  • Communication skills
  • Customer service excellence
  • Difficult customer techniques
  • Fix the customer first
  • How to say no nicely
  • Positive affirmation
  • Positive first impressions
  • Questioning skills
  • Showing empathy

And many more topics available.

Watch a Sample Customer Service Skills 1 Minute Video

Watch a Sample Customer Service Skills 10 Minute Video