Attitude and Assertiveness
Being assertive and having the right attitude is the key to successful business relationships
1 Minute Videos
Emotional Intelligence
Emotional Intelligence is a way of understanding how the emotions of ourselves and others can impact behaviour. Being aware of how to regulate our emotions and manage our motivations are two of the five areas we cover off in this video in order to raise our levels of Emotional Intelligence.
Choose your Attitude
Choosing your attitude is a fundamental principle about self control. Your attitude is the one thing that's totally yours to control. This video highlights some things to help you choose a positive attitude.
Assertiveness
Demonstrating how assertive behaviour gets better results over passive or aggressive behaviour
Being Assertive
Some tips on how to be more assertive, Understanding the difference between passive, aggressive and assertive behavioural styles.
Being Present
In this video, we explain how important it is to be present and focus when talking with a customer or colleague. There are a few things you can do to be present. This is one of the four basic fundamentals of the Fish Philosophy.
FiSH Philosophy!
This video explains the four basic components of the FiSH Philosophy.
Formula For Change
This is the simple formula for change. before making a change, consider what it is that you're dissatisfied about, what would you like to have (vision), what are the first steps you need to take and what are the resistances from stopping you? When the resistances are not as great as the dissatisfaction, vision and first steps, you're ready to change.
Ownership and Accountability
This video explains the difference between ownership, accountability and responsibility compared to blame, excuses and denial. We can choose to live above the line or below the line.
Boosting Confidence
We often need to pick ourselves up and recover from low self-esteem or lack of confidence. In this video, we share some tips on how to build self-confidence.
Taking Ownership
This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.
Managing Responses
This video will give a technique on how to manage your responses when circumstances occur
Training Modules
Being Productive
In this module, you will learn a number of key tips and techniques on how to be more productive. Included in the module content is multitasking, emails, time management and will power.
Taking Initiative
This module is all about taking initiative. Initiative is being able to do something without being asked and in this module we talk about how to gain initiative and how to use it effectively.
Your Personal brand
Everyone has a personal brand. In this module we help you understand the impact your brand can be having on you and your potential for the future. Learn some ways to ensure you have a positive personal brand through uses of tools such as phone, email and social media.
Dress Codes
Workplaces often have standard dress codes but some don't. This module covers appropriate dress codes, types of clothing, what to wear and personal hygiene.
Discretionary Effort
In any business, people can choose to do the bare minimum to get by or they can be fully engaged and put in extra effort. In this module, we will cover off what discretionary effort is and how you can add value to your customers and your employer as well as supporting the vision and culture of your organisation.
Emotional Intelligence
In this module you will learn about Emotional Intelligence, the four branches of emotional intelligence and how to handle people with both high and low emotional intelligence.
Being World Class
In this module you will learn how what it takes to be world class. We discuss exceeding customer expectations and tips on best practice.
Your Attitude
Having the right attitude at work can make a big difference to your customers, your colleagues and you personally. In this module we look at the benefits of having a positive attitude and the impacts this has as well as the problems a negative attitude can have.
Absenteeism
Absenteeism is difficult for managers to manage in the workplace. As an employee, you can help make the workplace easier to run by controlling your own absence. In this module, we explain the impact of absenteeism, reasons behind it and ways to avoid and deal with it.
Personal Grooming
In this module, you will learn of the importance of good personal grooming. This includes areas such as personal hygiene and dress as well as being around others.