Communication
Effective communication is the true exchange of understanding
1 Minute Videos
Building Rapport
Understanding how to build rapport can provide you with more confidence when talking with customers either on the phone or face to face or indeed in any given situation. It can be hard when you first meet somebody, so this video shows a few key things you can do to build rapport quickly.
Managing your Boss
This video shares 5 tips on how to manage your boss and have a better working relationship. This is not about manipulating your boss but rather how to more effectively communicate with them.
Open & Closed Questions
Understanding how to use the right question type with customers. Avoid using closed questions when trying to gather information. Avoid open questions when clarifying.
Permission to ask questions
When we need to get information from a customer, it's normally so we can make our lives' easier too. Helping the customer see that they also will have a faster, smoother and often safer experience, will help them be more willing to share information with you. This is where the skill of gaining permission to ask questions can really help.
Questioning Skills
Understanding which questions to ask when is important. Open and Closed questions explained.
Slowing down your speech
Some people speak a little too fast. If you struggle to slow down your speech, try some of the tips in this video. People can speak 120-250 words a minute no problem, so aim for the lower end of the scale by using these tips. Remember, speaking too slow can be as frustrating as speaking too fast, so ensure you get a happy medium.
Tone of Voice
Understand how much the tone of your voice impacts on the conversation. Some key points to remember.
Social Media Management
This video will give you some quick insights into how to manage your social media channels within your business.
4 P's of Voice
There are a number of different ways we can make our speech more interesting and engaging with others. This video looks at 4 elements of your voice - Pace, Pitch, Power and Passion.
Active Listening
Learn new tips and techniques on actively listening to others
Voice Intonation
This 1 minute video explains how your intonation or emphasis on certain words can change the meaning of a sentence.
1 minute video on how to deal with Generation Z
Generation Z are born after 1995. Here are a few tips on how to work with them.
1 minute video on how to deal with Baby Boomers
Baby Boomers are born between 1946 and 1964. Here are a few tips on how to work with them.
1 minute video on how to deal with Generation X
Generation X are born between 1964 and 1980. Here are a few tips on how to work with them.
How to deal with Traditionalists
Traditionalists born before 1946. Here are a few tips on how to work with them.
How to deal with Generation Y (Millennials)
Generation Y (millennials) are born between 1980 and 1995. Here are a few tips on how to work with them.
Training Modules
Communication
In this module you will learn some key aspects of communication including using tone of voice and modulation, how to interpret language styles and deciphering body language which will all assist you in being a more effective communicator.
Listening Skills
In this module you will learn some key knowledge around effective communication as well as developing your skills in effective listening. We will also cover non-verbal communication as a form of effective listening.
Managing your Boss
Managing your boss is all about building a better working relationship for both of you. It's not about manipulating your boss. In this module you will learn ways to better understand your boss and how to build a better working relationship with them including key ways to communicate.
Questioning Skills
Questioning skills are very important in any communication and especially when you want to quickly get to the purpose of the conversation. In this module you will learn why we ask questions, how to get answers quickly and tips on how to control and lead the conversation.
Social Media Management
Social media is becoming an integral part of life online as social websites and applications proliferate. Most traditional online media include social components, such as comment fields for users. In business, social media is used to market products, promote brands, connect to current customers and foster new business.