Conflict and Negotiation
Negotiate your way through any conflict situation using these skills
1 Minute Videos
Courageous Conversations
This video helps to explain how to hold a courageous or difficult conversation.
How to Say No Nicely
There are four easy steps to follow when you need to say 'No'. This video outlines those steps and helps you understand how saying 'No' can be easier than you might think.
Negotiation Skills
Here are some tips to remember when negotiating.
Understanding Conflict
This video shares what conflict is and how to better collaborate to get a win / win resolution.
What is Workplace Bullying?
In this video, we highlight some of the areas that are considered to be workplace bullying.
Managing Conflict
This is a four step technique on managing conflict
Dealing with Aggressive Staff
This video will give four steps on dealing with and managing aggressive staff members
Training Modules
Difficult Conversations
At times, you may need to have a difficult or courageous conversation with a customer, a staff member, a colleague or even your boss. This module explains what a difficult conversation is, why we sometimes avoid them and how to hold them effectively.
Managing Conflict
Conflict is inevitable but war is optional. In this module you will learn what conflict is, how to manage it and what is involved in the conflict process.
Negotiation Skills
Negotiation is a skill that will help you achieve outcomes and solutions. In this module you will learn what negotiation is, the stages of negotiation and key techniques to be able to negotiate well.
Workplace Bullying
Workplace bullying can be very detrimental to your business. Understanding how it starts and how to fix it is a key skill. IN this module you will learn what the term bully means, behavioural traits of bullies and ways you can prevent and stop bullying.