Written Communication
Improve professional email and business writing skills
1 Minute Videos
Email Tips
In this video we share some key tips for managing your email / outlook more effectively.
Emailing Different Age Groups
In this 1 minute video, we explain ways you can consider communicating to the different age groups through email.
Training Modules
Business Writing
Effective business writing skills can help you reduce review time and streamline processes. In this module you will learn about formatting, syntax, punctuation, grammar and how to evaluate your work as well as readability tests to review your work.
CRM Award Winning Emails
If you are writing emails, this module can help you to enhance the communication benefits. In this module you will learn ten criteria to help you including response time, personalisation, identification, spelling and style, grammar, content, politeness, conclusion, adding value and follow up.
Typing Skills
In this module you will learn about different data entry methods, how to type properly and also learn skills and techniques to develop your typing speed and accuracy.
Webchat
Webchat is another form of online communication with customers and prospects. In this module you will learn about webchat services, professional dos and don'ts and tips and techniques for effective webchat.