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How to say no nicely
For people in the customer service industry, saying no can be a daily occurrence. So, to be able to say it and not offend is a great skill to learn and can be easier than you think.
Saying no can be tough sometimes. I think it’s our natural desire to want to help. For some of us, this can be a real source of stress when we want to say yes but due to policy, circumstance, availability or a host of other reasons, the answer is just a flat, ‘NO’. Read the full article here
How to make the most of microlearning to improve your sales
Recent studies imply that the average adult attention span is shrinking, which is only going to make training your sales team that much harder. Maybe your sales teams are spread out and it’s hard to get them together regularly? Read the full article here
5 ways to reduce interruptions
With more companies opting for open plan style offices, more interruptions are happening in the workplace. In fact, in a recent study, researchers at the University of California, Irvine found that the typical office worker is interrupted about every three minutes and it can take up to 23 minutes to resume work following a disruption. Read the full article here
Let the customer win and keep the business
We have all heard the old adage “The customer is always right” and the customer is the most important part of this business but what happens when they aren’t? How many times have you been argued with as a customer?
When that happens does it make you want to go back and deal with that company again? Of course not! So why does it happen? Read the full article here
Sales - A 'No-Brainer'
We’ve all heard the term. If something is a ‘no-brainer’ it’s basically an easy decision. You don’t have to use any brain power to work out that you should go ahead. If somebody said, give me ten dollars and I’ll give you hundred straight back and held it out to show you, you’d probably ask, ‘What’s the catch?’ But if they signed you a guarantee that all you needed to do was hand them the money and that as you handed it over, they would hand the hundred over in the other hand at the same time, it would really be a ‘no-brainer.’ Read the full article here
Online Customer Service Training Left You Drained? Try Microlearning
Your customer service staff are the front-line of your business, so it’s important that they not only have access to the highest standard of training but also that they are able to retain the information that training provides. Trying to carry out a full-time job and extra online customer service training can be incredibly draining for your staff, and instead of improving customer service, it could have the opposite effect. Read the full article here
The need for a training champion
We all know the importance of training staff for increased engagement, better productivity, teamwork, sales and customer service improvements. So why doesn’t it happen as well as it should? Read the full post here
5 Tips for stale leaders
There are so many tips and pieces of advice for leaders. Which ones do you follow? Well, you are an individual leader, so you need to try out what seems best for you. Keep the stuff that works and try new things for stuff that doesn't. Here are five things I personally would advise to any new leader or existing leader who is getting a bit stale. Read the full article here
10 things to move you forward
I recently attended a prize giving at my son's school. Yes, he was getting an academic award for Chemistry - a subject I struggled to even pass at school - but he seems to excel in. Before the awards were handed out, the principal gave a short speech. My ears pricked up when he said that he had a list of ten things that he wanted to share with these school leavers that required no talent but that would help them move forward in the next stage of their lives. I wanted to share them here with you because I think they are ten great things we can all be reminded of and as they require zero talent - there shouldn't be any excuses to access them ourselves. Read the full article here
Four reasons to use video based training
Four quick reasons video training should be used. Read the full post here
Why video micro learning works
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12 Tips for being a Great Leader
Having staff and being a leader can be both rewarding and frustrating. If you find it rewarding you are either doing some things right or are just darn lucky. Read the full post here
How to remember more from training and workshops
We've all been there - Sat in a great training session or heard from a superb speaker and with all good intentions to implement what we have learned. Read the full post here
9 Benefits of video micro training
Following years of experience and research in the training industry the landscape is changing and so is the way training is being delivered and received. Read the full post here
Informally Coach for Big Impact!
Unlike formal coaching, informal coaching can be done anytime and anywhere. Read the full post here
Five Benefits to Using Video for Learning and Training
More and more companies are turning to video for corporate learning and training. Read the full post here
Micro Learning vs Traditional learning
A good video on why you should be using more micro learning techniques: Watch the video here
Use more video in your training sessions
3 reasons why you should be looking to include more video in your organisational micro learning sessions:Watch the video here
Google’s Micro-Learning Findings
With the rise of mobile devises there has been more talk about micro-learning. Read the full post
The Microlearning Trend
"All told, a regimented diet of strict rules and linear learning can over-stuff trainees and leave them feeling bloated and overwhelmed." Read the full post
A one minute explainer video showing micro learning trends
A quick video to show facts and figures around the micro learning trends. Read the full post