LearningPlanet is a leading expert in video and micro training but don't take our word for how good we are:

 

In House Video Production 

Learning Planet has provided us with outstanding service with a quick turnaround time. They took the time to make sure they clearly understood our needs. We valued Derek’s constructive feedback and insight throughout the process.

It’s been a pleasure to work with Derek and Craig. 

 

Regards,

Reena

 

Reena Patel

Assessment Solutions Adviser

skills.org.nz 

 

 

Team Leader:

"Learning Planet was able to provide me with the tool to assist my agents that had trouble with angry customers. After he did a couple modules, the number of escalations dropped from 3 a week, to 1 a month to none. Very impressive." Wijn Langeraar Slingshot New Zealand

 

Team Member:

"I found the modules 12. “Difficult customer types” and 15. “Difficult customer techniques” to be a crucial part of helping me retrain and turn the part of my job I found most difficult into something I was competent at.
It was about two years into my work on the helpdesk that I found dealing with upset customers overwhelming and lost control on calls. I had forgotten how to manage these scenarios effectively, and thankfully the modules provided me with effective solutions.

The module tasks and objectives put into perspective how simple and logical it is to stop and think of these situations as opportunities to understand the customer’s expectations and use this to turn the situation around. It has also been helpful to go back to these modules whenever I needed to refresh my memory of these techniques." Karl Wilshier Slingshot New Zealand

 

 

"Since implementing LearningPlanet into our Customer Service function the modules undertaken has seen a dramatic improvement in the performance of our employees.  The easy to use modules have provided a platform for efficient learning and most importantly provided a tool for our staff to deliver excellent customer service.

The modules offer reporting which provides staff transparency and has enabled us to prioritise and focus our efforts to those areas that are most critical for employees to enhance their skills. LearningPlanet has a great support team and they are only ever a phone call away and turnaround time is exceptional and the team are fantastic!”

 

Sharon Rudd - National Leadership, Sales & CS Consultant Human Resources

TNT Australia 

 

Here is the feedback from 60+% survey of our current users:

 

Why did you choose LearningPlanet:    

What difference is it making in your business:   

 
  • It is an additional resource for staff to use to enhance their customer service delivery and or self development.

  • We choose Learning Planet as it is simple and easy to use, our staff can complete the modules at their own pace and in their own time and they have the ability to watch a video and/or read the contend depending on how best they learn.

  • We also love that we didn't have to do anything, you sign up and then all the information is there ready for your staff to use. Learning Planet takes all the hard work our of training, as it test our staffs knowledge before they begin a module and after!

  • Convenient training tool to use when and where I needed at a good price.

  • We chose quality and price does matter so it was the obvious choice.  

  • Good content, easy to understand, relevant

  • It aligns with the customer service training the team have and we can chose an area of focus based on where an individuals training requirements are.  They can also work through it at their own pace and have one on one coaching with their team leaders.  You can create individual learning plans.

  • Easy to use, plenty of material and a good price to get us in at entry level.

  • It appeals to younger staff in particular and also has got some of our older members interested.

  • It meant we could use LP modules in conjunction with our other training as an enhancement.

  • We also like the follow up, newsletters and new content every month.

  • It is a good fit for my team, they can learn at their desks and at their own pace without taking hours at a time to attend training sessions.

  • The solutions provide short 'just in time' lessons to reinforce concepts.

  • Quick and efficient way to get training into the contact centre

  • We wanted some online training and rather than develop our own specific training at a considerable cost we chose to use your generic modules to train country wide.

  • As we are a small Contact Centre, the ability to take staff into traditional training programmes for a period of time is not possible. The module self-learning style with short but effective videos  suits our environment perfectly.

  • Short sharp learning packages with a wide variety of contact centre subjects. All done using easy to understand examples and plain english.

  • Contemporary training in a modern e-learning environment, ease of implementation, cost effective core customer service training

  • Cost and courses are short so easier to manage in a busy contact centre

  • User friendly and relevant topics to address a training gap in our contact centre and provide team leaders with a platform to utilise and coach from.

  • The content is amazing. Its like google, if you need to find an answer where do you go? LearningPlanet!

  • So we had learning when we wanted it as opposed to having to wait for a course to come up

  • Great information and content. Everything at your fingertips and if not then new content can be created.

  • Great product and easy to make available to the team.

  • Its simple, affordable. and the team are always open to ideas.

  • Variety of modules and the ability for self paced training delivered at a time that suits individual team members

  • Consistent content, suitable for Contact Centre, quick and easy , cost effective.

 
  • Helping to really target individual training gaps effectively
  • Education is crucial for any business if you want to survive as a business. People make or break your business so it is important to keep investing in your staff.
  • It provides consistent training across the team, and therefore a consistent quality of service to our customers.  The quality of service is recognised in the business and the value the team adds to our customer experience.
  • Staff have got more interested in training , and supervisors are finding it easier to assist and coach staff through the extra templates etc available.
  • We are now planning to integrate more of the LP modules into other areas of training.
  • Monitoring of CS staff has shown an improvement in Mystery Shopper scoring.
  • It is improving customer service.
  • It's enabling our people to get just in time learning to help them with their day to day jobs.
  • Lots of difference. We use it for Team Meetings, staff choose their own topics to work through and we can go back to reference points when we need.  We really like the 10 minute videos which are a great tool for staff meetings.  The work books also give me an opportunity to discuss answers with staff and as a training tool.
  • Learning Planet has been hugely beneficial. It has increased the confidence and knowledge of our staff
  • Giving our csrs some much needed training to improve customer service, already getting recognition from our customers about our improved customer service focus
  • Gives us the opportunity to provide our team with some learning and development at their pace
  • We are only in the early stages with most staff having only completed 5 or less modules, will look in the new year at how we can intergrate this more into every day work and to overcome the 'there is not enough time to do it and our jobs too'
  • Supports employees learning and development and supports organization growth and efficiency
  • It gives us tips and tricks at the finger tips to share with team in order to improve performance
  • It gives us the ability to direct training and one on one coaching sessions exactly when and where we need it.
  • It's giving nice opportunities to the team to improve their skills.
  • Educating staff, supporting targeted coaching opportunities and piece of mind for industry led training modules using video and links to the latest information
  • Helps to build staff capability and improve customer experience
  • Majority of agents are putting the training into practice and call quality scores are reflecting this, some agents are also proactively completing training modules on areas they would like to up-skill in and team leaders are feeling more confident having the resources available for their team to use.
  • Provides resource and collateral not otherwise available to leadership team
  • Provides structured measurable learning framework for leadership team to follow
  • Staff competency and capability has improved especially in low social economic region
  • Provides legitimacy to organisations learning and development framework to assist with business development and retaining of existing clientele
  • It's the support of a training team but less expensive
  • We still have a long way to go to fully embed the program but it will be used as part of our induction as well as on going learning through coaching sessions
  • We use learning planet in induction with new staff, to set the standard and introduce soft skills. We also use learning planet with exisiting staff, focusing on areas of improvement. This is great for reinforcing training.
  • It's fantastic for new starters, it helps embed our contact centre principles and soft skills.
  • It helps our employees to gain better skills and reinforce learnings.
  • Increasing the amount of tailored training to match individual development plans without impacting on the direct manager
  • Fantastic coaching tool, easy for my team to use