Challenging Customers Training

In customer service, there may be times when you will experience an upset or difficult customer. Having the right difficult customer service training and techniques will enable you to not only turn the situation around but by applying the right difficult customer training you should be able to retain them as a customer as well. This information readily available in our 1 minute and 10 minute videos as well as eLearning modules.  

Start Your FREE Trial

Challenging Customers Training

s a guide, the learning pathway on the right gives you an example of what training to cover off to become effective in this area (click for full size).  Some of the modules and areas you can study in the Challenging Customer Training area include:

  • Abusive customersChallenging Customer Handling Skills Training Pathway NZ Oct 2019
  • Assertiveness skills
  • Being resilient
  • Calming upset customers
  • Communication skills
  • Defusing angry customers
  • Difficult customer techniques
  • Difficult customer types
  • English as a second language
  • Handling conflict
  • How to say no nicely
  • Managing customer needs
  • Negotiation skills
  • Non-stop talking customers
  • Showing empathy
  • Silent customers
  • Taking ownership
  • Thinking on your fee

And many more topics available.

Watch a Sample Challenging Customers Training 1 Minute Video

Watch a Sample Challenging Customers Training 10 Minute Video