Challenging Customers Training

Challenging Customers Training

In customer service, there may be times when you will experience an upset or difficult customer. Having the right difficult customer service training and techniques will enable you to not only turn the situation around but by applying the right difficult customer training you should be able to retain them as a customer as well. This information readily available in our 1 minute and 10 minute videos.  

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Challenging Customers Training

As a guide some of the modules and areas you can study in the Challenging Customer Training area include:

 

 

Abusive customers
Assertiveness skills
Being resilient

 
Calming upset customers
Communication skills
Defusing angry customers

 
Difficult customer techniques
Difficult customer types
English as a second language

 
Handling conflict
How to say no nicely
Managing customer needs

 
Negotiation skills
Non-stop talking customers
Showing empathy

 
Silent customers
Taking ownership
Thinking on your feet

 
 
And many more topics available.

Download the Challenging Customers Training Learning Pathway

Download Details You Can Give the Boss

Watch a Sample Challenging Customers Training 1 Minute Video

Watch a Sample Challenging Customers Training 10 Minute Video