Challenging Customers Training
s a guide, the learning pathway on the right gives you an example of what training to cover off to become effective in this area (click for full size). Some of the modules and areas you can study in the Challenging Customer Training area include:
- Abusive customers
- Assertiveness skills
- Being resilient
- Calming upset customers
- Communication skills
- Defusing angry customers
- Difficult customer techniques
- Difficult customer types
- English as a second language
- Handling conflict
- How to say no nicely
- Managing customer needs
- Negotiation skills
- Non-stop talking customers
- Showing empathy
- Silent customers
- Taking ownership
- Thinking on your fee
And many more topics available.
