Challenging Customers Training
As a guide some of the modules and areas you can study in the Challenging Customer Training area include:
Abusive customers |
Assertiveness skills |
Being resilient
|
Calming upset customers |
Communication skills |
Defusing angry customers
|
Difficult customer techniques |
Difficult customer types |
English as a second language
|
Handling conflict |
How to say no nicely |
Managing customer needs
|
Negotiation skills |
Non-stop talking customers |
Showing empathy
|
Silent customers |
Taking ownership |
Thinking on your feet
|