Customer Service Training

Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.


Our customer service training can set your team on the right track by giving the impression you want. Our online customer service training will enable you to equip your team with the tools they need to ensure incredible customer satisfaction. Set your business apart by providing excellence in customer service. This information readily available in our 1 minute and 10 minute videos as well as eLearning modules.

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Customer Service Training

Some of the modules and areas you can study in the Customer Service Training area include:

  • Adding valueCustomer Service Skills Pathway NZ Oct 2019
  • Active listening
  • Attitude
  • Being assertive
  • Being polite
  • Call control
  • Communication skills
  • Customer service excellence
  • Difficult customer techniques
  • Fix the customer first
  • How to say no nicely
  • Positive affirmation
  • Positive first impressions
  • Questioning skills
  • Showing empathy

And many more topics available.

Watch a Sample Customer Service Training 1 Minute Video

Watch a Sample Customer Service Training 10 Minute Video