Customer Service Training
Some of the modules and areas you can study in the Customer Service Training area include:
Adding value
|
Active listening | Attitude |
Being assertive
|
Being polite | Call control |
Communication skills
|
Customer service excellence | Difficult customer techniques |
Fix the customer first
|
How to say no nicely | Positive affirmation |
Positive first impressions
|
Questioning skills | Showing empathy |
And many more topics available.